BBC LLC
MSP Consulting
Proactive IT management so problems are prevented, not just fixed.
Overview
About MSP Consulting
Many small businesses only call for IT help when something breaks. Managed services take the opposite approach: regular maintenance, monitoring and planning so issues are caught early. BBC LLC (Brian Baccus Consulting) helps organizations design and run a managed IT plan that fits their size and risk.
A typical managed plan can include antivirus management, backup and server check-ups, patching, monitoring of servers and network equipment, and periodic disaster recovery testing. For organizations ready for it, we also help plan a move to virtualized or cloud infrastructure.
Capabilities
What's included
Service agreement design
Defining what is covered, response expectations and reporting in a clear monthly service agreement.
Monitoring
Monitoring of servers and network devices to flag problems early.
Patching & antivirus
Scheduled updates and managed endpoint protection.
Backup checks & disaster recovery tests
Regular verification of backups and periodic recovery testing.
Infrastructure planning
Roadmaps for upgrades, virtualization and cloud migration.
How it works
Our process
- 1
IT consultation
We review your systems, users and current support arrangement.
- 2
Assessment
Risks and priorities are documented.
- 3
Plan & agreement
A managed services scope is proposed and agreed.
- 4
Ongoing management
Maintenance, monitoring and reporting run on a regular schedule.
Who it's for
- Small and mid-sized businesses without in-house IT
- Offices with servers or shared systems
- Organizations with data that must be backed up reliably
- Businesses outgrowing ad-hoc support
Benefits & deliverables
- An IT assessment summary
- A defined managed services scope
- Regular maintenance and status reporting
- Disaster recovery test results where included
FAQ
Common questions
What is an MSP?
A managed service provider takes ongoing responsibility for maintaining and monitoring your IT under an agreed scope, rather than billing only when something breaks.
Do you offer 24/7 monitoring?
Monitoring options and response expectations are defined in your service agreement during consultation.
Can you work with our existing IT person?
Yes. Managed services can supplement internal staff.
How is a managed plan priced?
Plans are scoped to your environment and confirmed after an assessment.
Ready to talk about msp consulting?
Book a consultation or send us a message, and we will follow up with next steps.